Rosemira is a growing skincare business based in the US, specializing in providing high-quality, clean beauty products. As their business expanded, they needed a robust and reliable subscription management system that would streamline operations, provide flexibility for their customers, and offer strong customer support.
Rosemira decided to integrate Appstle Subscriptions into their e-commerce platform and has seen significant improvements in how they manage their subscription-based model.
Overcoming Operational Inefficiencies and Subscription Management Struggles
Prior to implementing Appstle Subscriptions, Rosemira used a variety of subscription tools and apps to handle their subscription model needs, but this created complexity and inefficiency in their operations. They encountered multiple challenges with managing customer subscriptions, providing flexibility, and handling customer service inquiries effectively.
“Before (we switched to) Appstle, we were using several tools and apps, but they just weren’t integrated well. We were facing problems with managing subscriptions, and customers didn’t have the flexibility they needed. We were also struggling with customer service. There were too many gaps and disjointed processes.”
Why Rosemira Chose Appstle Subscriptions for Seamless Integration and Support
Rosemira chose Appstle Subscriptions for its seamless integration with their Shopify built store, ease of setup, and comprehensive features designed for subscription-based businesses. Appstle’s 24x7x365 merchant service stood out to Rosemira, as it offered fast and accessible support whenever needed.
“Appstle Subscriptions stood out to us because it integrated seamlessly with Shopify, was super easy to set up, and had all the features we needed for our subscription-based business. The customer service is really important to us, and Appstle has been incredibly fast and accessible whenever we needed help.”
Effortless Setup and Immediate Support: The Appstle Experience
Setting up Appstle Subscriptions was a smooth and seamless process. According to Rosemira, “Setting it up was easy, and the customer support is really available… they’re available immediately, not like, ‘Okay, we’ll contact you on Monday because we’re closed for the weekend.’” The quick response times and helpful customer service were critical for Rosemira’s business, as they needed a subscription system that worked smoothly from day one, and quick, targeted help when they had technical questions.
Key Features and Benefits:
1. Flexibility and Control:
One of the standout features of Appstle Subscriptions for Rosemira is the flexibility it offers to both the business and their customers. Rosemira appreciates that Appstle Subscriptions’ system allows customers to easily modify or cancel their subscriptions if necessary.
“I think one of the things that’s important is that our customers allowed to cancel things and modify the subscriptions’ quantity, variant, etc. And, it is important for me to be able to stop an order from shipping for whatever reasons. I didn’t want a subscription tool that is rigid and does not allow me or my customers the flexibility. These kinds of little things are important for my customers and our business.
The level of flexibility Appstle Subscriptions provides its merchants and their customers ensures that everyone has a customers have a positive experience and a smooth journey”
2. Customer Support:
Rosemira values the customer service they receive from Appstle, which they consider to be one of the most important aspects of their experience.
“To me, customer service is one of the most important things in any service… If you’re a software provider, make brilliant software, but dont guide or help people utilize it, then how brilliant is it?”
Rosemira has been impressed with the responsiveness and effectiveness of the Appstle team. They have also benefited from features such real-time and customized Loom videos to help with setup and troubleshooting.
3. Seamless Integration:
Before switching to Appstle, Rosemira was frustrated by the fragmented systems they had to manage. “It all has to kind of go together… to just have one system that does everything, instead of multiple systems that you have to kind of piece and string together.” Appstle helped solve this problem by providing a unified platform for managing subscriptions, notifications, and payments—all within one system.
4. Customer-Centric Features:
The Appstle platform also offers customer-friendly features such as the ability to pause and skip orders before they are shipped. Appstle also enables customers and merchants and swap the products in a subscription, and add one time product purchases to an upcoming delivery.
Rosemira highlights, “You provide the notifications for people in real-time and in pre-set intervals so they don’t have to get the order if they don’t want to. You can stop the shipment.” These simple but significantly impactful features improve the customer experience and reduce customer service inquiries related to unwanted shipments.
5. Scalability and Cost-Effectiveness:
Rosemira appreciates the scalability of Appstle Subscriptions. As a growing business, Rosemira requires a platform that will enable and support their growth. They also find the pricing to be competitive, making it a cost-effective solution for their needs. The ease of use, scale, and affordability of the system has contributed to their continued satisfaction with the platform.
Streamlined Processes and Reduced Churn: The Impact of Appstle Subscriptions on Rosemira’s Business
Since implementing Appstle Subscriptions, Rosemira has experienced significant improvements in managing their subscriptions business model. The flexibility of the Appstle Subscriptions platform has provided a seamless and straightforward way for their customers to manage their subscriptions and recurring orders. Additionally, the highly streamlined processes with Appstle Subscriptions, saved time for Rosemira’s team, allowing them to focus on other aspects of their business such as creating new product formulas and focusing on growth.
Conclusion:
Rosemira’s results with Appstle Subscriptions has been stellar, with the platform offering a flexible and user-friendly solution that has significantly improved their subscription management, sales, and revenue. The integration of Appstle Subscriptions with their Shopify store was seamless, and the ease of setup allowed them to get started with the software quickly, with no downtime. As Rosemira’s founder pointed out,
“The setup was so easy, it really saved us time and effort—something we greatly appreciated as a growing business.”
The ability to manage subscriptions with powerful automations and minimal manual work has been a major benefit, streamlining operations and allowing Rosemira to dedicate more time to other aspects of the business. The flexibility that Appstle offers has also been crucial in reducing churn by providing customers with control over their subscriptions. “I like that my customers can pause or change their subscriptions without going through a lot of hoops,” said Rosemira’s founder. This flexibility has enhanced customer satisfaction, as it aligns with Rosemira’s commitment to providing a highly personalized, customer-first experience.
Moreover, Rosemira has been impressed with Appstle’s exceptional customer support which is available 24x7x365, which has proven to be one of the standout features of the platform. “Customer service is one of the most important things to us, and Appstle’s team has been responsive and helpful every step of the way,” said Rosemira’s founder. With the support of Appstle’s merchant success team, including the use of customized tutorial videos, Rosemira has felt well-equipped to fully utilize the Appstle’s comprehensive features.
In summary, Rosemira has found in Appstle Subscriptions, the ideal software tool to simplify their subscription process, reduce manual work, and offer their customers the flexibility they need. The combination of ease of use, robust support, and customer-centered flexibility has solidified Rosemira’s confidence in Appstle as a long-term software partner for scaling their business.
“I recommend Appstle because of the ease of setup, excellent customer support, and the flexibility it provides for my customers. As a growing business, it’s exactly what we needed to simplify and scale our subscription process.”
